Sleep Country
About this project
Sleep Country, Canada’s top sleep specialty retailer with over 265 stores, aimed to expand its business online. They prioritized implementing e-commerce operations and maintaining excellent customer service. To achieve this, they sought a logistics solution to streamline online orders and manage fulfillment seamlessly.
Strategies Employed
Sleep Country collaborated with 2Ship, a SaaS-based logistics solution, to optimize their online operations. Centralized carriers in one user interface to make the best shipping decision throughout the day. Also, through seamless integration, 2Ship facilitated automatic updating of order statuses, inventory levels, and internal records, while also providing centralized communication of shipment details to customers.
Outcome
After integrating 2Ship, Sleep Country benefited from a streamlined shipping and logistics process:
- They supported e-commerce expansion with a reliable platform for order management and fulfillment.
- Sleep Country saved time and reduced shipping costs by managing all carriers through a single terminal.
- They minimized manual labor by automating order updates across storefronts, marketplaces, and their WMS.
Sleep Country maintained high customer service by ensuring successful order fulfillment and real-time tracking.
Testimonial
At Sleep Country, we made the transition to 2Ship, and it’s been a monumental shift for our operations. Previously, navigating carrier-provided rate tables was a labyrinth of complexity. From deciphering complicated tables for assessorial charges to determining the best carrier for each package, our shipping process was far from efficient. We were using Canada Post for small packages and Purolator for larger ones. That was the extent of our rule book because it was so complex.
We even discovered that just 8 orders were costing us $16,000 to ship pillows, with one being $6,000 for an order destined to Nunavut.
Enter 2Ship. This platform simplifies our shipping decisions with straightforward rules, such as tendering to carriers has become a breeze, ensuring optimal service levels.
One of the most impactful features of 2Ship is its integration with our existing systems. Now, any shipping cost exceeding $200 prompts a pop-up requiring authorization, significantly reducing excessive shipping costs we used to see in the past. The approval workload for Shawn, our National Operations eCommerce Lead, who previously fielded bricks of invoices, now receives 10-12 approval emails weekly.
Financially, the benefits are substantial. With an annual shipping spend of $2.5-3 million, 2Ship has saved us $200-300k annually. Moreover, the time saved through automation is staggering, with a remarkable 95% reduction in time spent on shipping-related tasks because of automation throughout our 18 distribution centers using 2Ship.
Amidst the challenges of COVID-19, 2Ship proved invaluable. Despite a 36-46 times increase in shipping pricing, we minimized the shipping cost increases, and our business thrived, soaring from $4 million to $48 million in sales during the pandemic. Not only did 2Ship help us save money, but it also provided us with greater control over our spending.
Ultimately, what sets 2Ship apart is its simplicity. All we want to know is the cost of a shipment, and 2Ship delivers precisely that. It’s transformed our shipping process, saving us time and money while giving us the control and visibility we need to thrive.