At Blanco, our shipping operations underwent a significant transformation with the implementation of 2Ship. Before adopting this platform, we relied heavily on business rules and high-level studies to make shipping decisions. However, this process often led to delays and inefficiencies, as human intervention was required at multiple stages.

2Ship revolutionized our approach by automating decision-making processes, eliminating the need for manual intervention. This not only increased efficiency but also allowed us to diversify our carrier mix effortlessly, a task that was previously challenging to manage.

One of the most impactful changes brought about by 2Ship is the accurate charging of shipping costs, seamlessly integrated with our SAP system. This capability was previously unavailable to us, highlighting the effectiveness of 2Ship in streamlining our operations. Furthermore, the introduction of e-alerts for shipping notifications resulted in a significant reduction in customer service calls, alleviating the burden on our customer service support team by up to 25%. The integration with SAP also facilitated massive automation across our shipping processes, reducing manual workload and increasing overall efficiency. Additionally, accessing key performance indicators (KPIs) of carriers became much easier with 2Ship, enabling us to challenge carriers’ claims of on-time deliveries with confidence.